Frequently Asked Questions

We have put together some answers to the most common questions that bookers ask us. We hope that these help you with the booking process. If you have any other questions please do not hesitate to contact us.

Top Tip! Want to find an answer quickly? Use 'Ctrl/Cmd + F' on your PC keyboard to 'Find' a key word.

Do I need to create an account?

You can start your booking or get an estimate without creating an account. If you wish to SAVE or complete your booking you will be asked to CREATE an account or LOG IN to an existing account at that point.

I already have a Solihull Approach account? Do I need to create a new one?

YES we're afraid so! This is a NEW booking system. You may already have a Practitioner account (to upload data returns or register groups) ; a parent or professional account (to access online courses) ;or even a Sponsor account (if you sponsor an online courses MUL). However these will not work. You need to register a new 'Booker account' for booking trainings.

How do I create an estimate?

Select a training and click 'Get estimate', add a number of attendees and choose your product(s). Alternatively select a training > add attendees and products then save for later or download a 'quotation'. Please note this will not reserve spaces on this training until the booking is 'complete'.

How do I save an estimate?

Select 'Print or Download PDF ' > in the 'Print' options select 'Destination' and > 'Save as PDF'. This will save the estimate to your own device.

Can I save a booking and submit it later?

Yes. Click 'Save for later'. You will need to create an account. Log back into it to resume a booking that you have started but not completed.

Can I reserve a place on a training while I get more details for my order?

Sorry no! You can build your order, save it and come back to complete the details when you have them. If the training is coming up very soon and you think you may not have all the details in time please ring the office (0121 296 4448) and our friendly staff will do their best to help. 0121 296 4448

What if I don’t know all the delegate names yet?

Accurate attendee details must be entered in order for them to receive information about how to access the training. You will need to enter an email address per delegate in order to complete the booking. You can return to 'My Bookings' to change the name of the delegate at a later date, however relevant information about the training (including how to access the training) will be sent to this address. The Solihull Approach are unable to take responsibility for communicating with the attendee if the delegate details are not full and complete within 21 days of the start date of the training or event.

Will I get a confirmation of my booking?

Yes indeedy, via email. You may need to check your junk mail folder. You may need to add Solihull Approach [Support@heiapply.com] to your contacts or 'safe sender' list. (Some organisations will require a request to be submitted to the IT department so that the address can be added to the organisation's safe sender list).

Will my attendees receive a confirmation of the booking?

Yes, as long as their emails are entered correctly. They will receive an individual confirmation and closer to the training they will receive details about how the venue or web conferencing link and any additional information they will need.

Not received an email? Ask the attendees to check their junk mail folder. They may need to add Solihull Approach [Support@heiapply.com] to their contacts or 'safe sender' list. (Some organisations will require a request to be submitted to the IT department so that the address can be added to the organisation's safe sender list).

Do I need to forward information about the training to the attendees for whom I am booking the training?

No. Not unless you have entered your own email address in place of the attendees’ actual email address. Otherwise attendees will receive information in their own right.

What if I am booking for myself?

Complete the details for yourself as if you are both the ‘booker’ and the ‘attendee’.

Why can I not proceed without adding a product?

Most trainings require products to accompany them. This will be explained in the course description. If you already own the product, tick to confirm that the attendee(s) have access to this product and will bring it to the training. Some trainings are linked to ‘recommended’ products. These are designed to accompany the training to support learning and the ongoing application of the Solihull Approach theory into day to day practice. You will need to ensure that attendees have easy access to at least one of these.

How do I add products not on the list?*

All our products are listed but you may need to navigate through multiple pages (or use the search function) to see them. Alternatively if you would like to order a product without booking a place on a training, please click here.

Contact us?

Please email solihull.approach@heartofengland.nhs.uk or ring us on 0121 296 4448 Monday – Friday 9am -5pm. Alternatively please raise a support ticket by clicking 'support'. XXX

Saving a booking

You can save a booking and come back later to complete the details. Please note your attendee place(s) will not be secured until you have completed your booking. Completed bookings are shown in 'My bookings' .

How do I return to an incomplete booking

Sign back in and resume your booking. 'My saved orders' are bookings you have started but not compeleted. You can download a quote, or 'continue' to confirm the order. Please note your attendee place(s) will not be secured until you have completed your booking. You will receive an email to confirm that you have made a successful booking.

Can I pay by credit card?

Sure. Select 'Pay now'. You will be asked for delivery address details. However you will be able to pay using a credit card at the end of the booking process.

Can I pay by invoice?

Absolutely! You will be asked for a Purchase Order number and an invoice address.

What is a Purchase Order Number?

A Purchase Order number is a number generated by your organisation to confirm the organisation’s commitment to pay the invoice. Our Trust's finance dept. cannot process orders from NHS and Council organisations without a PO number. Your organisation may not raise PO numbers in which case select 'NO' OR insert a REFERENCE number here instead for your own purposes. The number entered into the PO number box will appear on your invoice.

Please insure that all PO numbers are raised to:

University Hospitals Birmingham NHS Foundation Trust
C/O Solihull Approach
PO Box 16967
14-17 George Road
Edgbaston
Birmingham
B16 6TT

Your procurement department may require the following information (click to go to UHB Finance details):

I need to add a Purchase Order to my booking. How do I update my invoice details?

Click here to log in > go to 'My Bookings' > 'view' the booking and > 'edit' the relevant fields.

How do I set up the Solihull Approach as a New Supplier?

Click here for our Trust's Finance Details OR alternatively Look under Quick Links for 'Setting up the Solihull Approach as a New Supplier'. You will be able to view them on screen or download as a PDF. Please note there are separate details depending on whether you are ordering from within another NHS organisation or outside the NHS ('Non NHS').

Can I have your finance details?

Yes please find them all here OR alternatively Look under Quick Links for 'Setting up the Solihull Approach as a New Supplier'. You will be able to view our Trust Finance details on screen or download as a PDF. Please note there are separate details depending on whether you are ordering from within another NHS organisation or not.

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